Q&A - Customers
Where do you ship?
We ship to most countries in the world as we have global fulfilment coverage.
We currently offer delivery to the following countries: Australia, Austria, Belgium, Canada, China, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Guernsey, Hong Kong SAR, Hungary, Iceland, India, Indonesia, Ireland, Isle of Man, Israel, Italy, Japan, Jersey, Jordan, Kazakhstan, Latvia, Lebanon, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Oman, Philippines, Poland, Portugal, Saudi Arabia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Taiwan, Tanzania, Turkey, United Arab Emirates, United Kingdom, United States, Vatican City, Vietnam.
Will my order have customs tax and import duty to pay?
Any orders within the UK and EU will not incur custom fees and duties. For all other destinations, duty and custom fees are unlikely, however they may be incurred, and it is the responsibility of the end customer to pay for this.
We have no control over these charges, so LYP cannot advise on specific orders and it is best to contact your local custom authorities for more information. If your order incurs import duties and taxes in your country, they must be paid directly to your tax authority or the courier, and then shipment will be released to you.
If you do not pay and the delivery is returned to us we will need to recharge postage to send it back to you.
How long will my shipment take?
Typically our orders are dispatched within 3-4 working days.
Therefore for orders in UK and EU you should expect to receive orders within 5 working days. For orders to other parts of the world, please allow up to 10 working days.
We currently offer delivery to the following countries:
Australia, Austria, Belgium, Canada, China, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Guernsey, Hong Kong SAR, Hungary, Iceland, India, Indonesia, Ireland, Isle of Man, Israel, Italy, Japan, Jersey, Jordan, Kazakhstan, Latvia, Lebanon, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Oman, Philippines, Poland, Portugal, Saudi Arabia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Taiwan, Tanzania, Turkey, United Arab Emirates, United Kingdom, United States, Vatican City, Vietnam.
Factors which could delay delivery times include:
- Mistyped or incorrectly formatted address
- Customs and import restrictions
- Failed delivery attempts (i.e. no one home to receive the order)
If there is a long delay with your order then please contact us at vishal@loudyouthprojects.com and we will deal with this as best we can
What delivery or courier options are there?
We ship all of our orders using a tracked service and we use different courier services depending on where you have ordered to. UK orders will go as Royal Mail.
How do I track my order?
Tracking availability will depend on the country you have ordered from. However, typically you will receive an email when your order has been dispatched, which will include tracking information. If you can’t find tracking information, then please contact us on prints@loudyouthprojects.com
What happens if a product is damaged in transit?
In the very rare event that a delivery is damaged, we ask for a photo of the damaged goods, and we’ll then gladly sort a replacement. We will need to arrange a collection of the damaged goods and then arrange a replacement to be delivered.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Diners Club, Maestro, Shop Pay, Apply Pay, Google Pay and Paypal payments.
How we charge you for shipping?
The shipping rates we charge you for fulfilment are applied as follows:
- Print delivery charges are per order, not per print
- Framed delivery charges are per frame, not per order
- Where print only and framed prints are combined, the logic for framed shipping applies
How much does delivery cost?
We charge different rates for prints (or equivalent local price) to most countries. Please see below:
Print only (cost per order)
| Print only (All sizes) | Postage | Courier |
| UK | £6.45 | £12.99 |
| Germany | £6.45 | £13.03 |
| EU | £10.95 | £19.30 |
| EEA | £15.50 | £35.09 |
| United States | n/a | £37.50 |
| Canada | n/a | £45.00 |
| Rest of World | n/a | £65.79 |
Framed prints (cost per unit)
| A4 | A3 | A2 | A1 | |
| UK | £12.50 | £12.50 | £14.50 | £20.50 |
| Germany | £12.50 | £12.50 | £14.50 | £20.50 |
| EU | £25.00 | £30.00 | £40.00 | £50.00 |
| EEA | £30.00 |
£35.09 |
£45.00 | £60.00 |
| United States | £29.50 | £37.00 | £60.58 | £82.82 |
| Canada | £36.10 | £45.28 | £75.61 | £100.69 |
| Rest of World | £65.76 | £74.25 | £95.80 | £151.86 |
Can I change, cancel, edit or add to an order?
Please contact us on vishal@loudyouthprojects.com as quickly as possible if necessary.
We will always look to change a delivery address where possible, however, if the order has passed beyond the point where changes can be made, then the customer takes responsibility for providing the incorrect address.
What is your return policy?
Please contact us by emailing vishal@loudyouthprojects.com within 14 days of receiving an order and we will be happy to process a return and refund.
Items will have to be returned to our UK address. You will need to cover the cost of delivery, and we would recommend you send your return with a tracked service. We will also not refund original delivery charges. The item must be returned in original condition and in its original packaging. Once we receive the item, we will process a refund or exchange.
What is your return policy?
You can email us at vishal@loudyouthprojects.com and we normally respond within 24 hours